Return Policy

PLEASE NOTE THAT WE DO NOT DO FREE RETURNS, THERE IS A CHARGE FOR THIS.

Returning

Is it possible to return my order? Yes, this is possible. If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt. In this case, the order must meet the following conditions:

1. The order still contains all the correct parts, components and the packaging arrived exactly as the product.

2. Normal handling of the product is evident, breakage due to careless handling is excluded.

3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.

4. The product has been found to be defective immediately upon receipt.

5. We have the right to charge the customer for shipping costs.

6. A return will be processed within 7 working days and if the conditions are met, the return will be officially confirmed within this period.

*We reserve the right to refuse returned items if we suspect the items have been used or damaged through no fault of our own.

*For hygiene reasons, we do not accept returns or exchanges from Sofa Covers that have been used and washed.

How can I return my order?

If your order meets the above conditions, you need to take the following steps to start the return process:

Send an e-mail to: support@myverohome.com

Make sure the e-mail contains the following information:

Order number
Reason for return request
Photo of the product in case of damage
Customer's first and last name
Customer's address

Never send the return to the sender. We will send you the correct return address after you contact us. You, the customer, are responsible for the shipping costs of the return.

The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person entering into a legal transaction for purposes not predominantly related to his or her commercial or professional activity:

ALL RETURNS WILL BE SHIPPED TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.

WE ONLY ACCEPT RETURNS WITH OUR OWN RETURN LABEL. PLEASE CONTACT US FOR MORE INFORMATION.